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Sitecore Content Hub: Method not found: 'Void Microsoft.Extensions.Caching.Memory..." Error

Sitecore Content Hub: Method not found: 'Void Microsoft.Extensions.Caching.Memory..." Error

While attempting to install Sitecore Connect for Content Hub on-premises, following the instructions outlined in the document located at https://doc.sitecore.com/xp/en/developers/connect-for-ch/51/connect-for-content-hub/install-sitecore-connect-for-content-hub-on-prem.html, on Sitecore 10.3.1, I encountered the following error:



In order to address this problem, I investigated the troubleshooting steps for Sitecore Connect for Content Hub. Regrettably, the specific issue was not identified during this process. 

Consequently, I raised a Sitecore ticket detailing the problem and provided relevant logs and memory dumps for review. 

Upon examination by the Sitecore team, it was discovered that there were two instances of "Microsoft.Extensions.Caching.Memory.dll" within the /bin directory. Both files shared the version number 6.0.0.1, but it was apparent that the instance located in the root directory was not properly defined. To resolve this issue, I inserted a highlighted line into the web.config file, effectively resolving the problem.






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